Choosing a vendor

Choosing A Good Vendor- Module 2

The company I choose was Quicken Loans. I used to work for quicken loans as well so I am going to share a little information about what I know to support this blogging post. I tried to answer these questions with the best of my ability.

1.       What is the difference between your tool/solution and free tools from yahoo and Google?

By Quicken Loans being an online mortgage based company, we need more than what just Google analytics has to offer. We are looking for vendors that are uniquely designed to support data for mortgages and calculations and a program to better keep us update with our clients. Google and Yahoo do not offer those special tools. We are willing to put out money to gain revenue based off of our customer service. The ideal mortgage analytic vendor will be essential to our business.

2.       Are you 100 percent ASP, or do you offer a software version? Are you planning a software version?

Yes, Quicken Loans uses ASP.NET as a tool.

3.       What data capture mechanisms do you use?

We use SSRS as a data capture mechanism as well as logs, Java Scripts.

4.       Can you calculate the total cost of ownership for your tool?

I would assume Quicken loan IT could be able to calculate TCO. I can say that Quicken IT has a good eye for identifying proper tooling kits for data analytic and have a good way of keep track of appropriate prices.

5.       What kind of Support do you offer? What do you include for free and what costs more? Is it 24/7?

This question is kind of unknown, but I can add that since clients are putting in mortgages 24/hours daily I would say we have support at least during business hours or maybe even 24 hours daily.

6.       What features in your tool allow me to segment the data?

Quicken uses different segmentation which range from social media segmentation, reporting segmentation, BSS etc.

7.       What options do I have for exporting data from your system into our company system?

Quicken actually uses QIF exports for clients account and list information in a specific data file and the same for importing data.

8.       What features do you provide for me to integrate data from other sources into your tool?

I am assuming that Quicken Loan would use QIF exports/imports for this duty as well.

9.       Can you name two new features, tools, acquisitions your company is cooking up to stay head of your competition for the next three years?

Quicken is always look for more efficient services and to keep thing precise and straight to the point as possible. Something along those lines are always considered staying ahead for this company. Proactivity is key!

1.   Why did the last two clients you lost cancel their contracts? Who are they using now? May we call one of these former clients?

I am sure clients have cancel contracts with Quicken, there could be a range of reasons, but our goal is to keep future clients and keep them aboard.