Module 9- Measuring influence with employees

    I am going to use Quicken Loans for this portion of the assignment. I used to work for this company and I find them to be excellent with communication with employees and customers as a whole.

 

What are they doing to communicate effectively with their employees?

Quicken Loans has various blogging site for employees to use. Those blogging sites are known as Quizzle, Whats the diff, and ZING. On all of these websites, employees can blog about customer experiences in a positive manner. They can also blog to share ideas and different experiences they grow upon. This makes everyone in the company aware of what’s going on so they can stay in the loop of things. Another social media tool they use is something kind of related to Skype or Google talks. It is called office communicator which is an instant messaging system. This helps with efficiency of communication and I am a witness of that. If it is something really brief, office communicator is very useful and you can have group conversation through it. Another benefit is that you can work office communicator form home if you had the office laptop or something.

2, What are your recommendations for how they should measure their influence?    

3.  Do you have any suggestions for improvements they could make in their communications?

I can answer two and three with in the same question because my responses are going to basically answer both questions. Quicken and Dan Gilbert himself is really big on communication and timely responses. I assumed based of our large customer base. With that being said, right now I really do not have anything to recommend due to proper measure that are already taken. There are stipulations for those who are not communicating in an effective and timely manner so I believe that is an influence within itself. That factor will influence employees to effective use the communication tools that are present.